Posting a solution to the situation
I ran into a USPS fiasco, this week. It was the highlight of this week (except for the Korean food we feasted on).
They decided to update our neighborhood mailboxes without any notice or instructions. All I knew was my key didn't fit in any of the holes and I hadn't checked mail in a week.
So, I hunted down my local USPS office and called them to confirm they had the keys before driving over. What no one told me was I would stand in the "wrong line," be told that these keys didn't exist and they may be available at another branch.
Instead, I stepped outside and called the other branch where a super-friendly man informed me I was in fact at the right place. He then gave me the manager's name.
I return, find an unmarked blue door, ask for the manager and MAGICALLY, three shiny keys and a torn piece of note paper with my box number appears!
I was completely irritated and wanted to blast the USPS on the neighborhood Facebook page. It was certainly justified. But as I was typing out my draft, I realized something.
My snarky rant would not have benefitted anyone, except my own quest for justification. So I stopped, took a breath and typed out a helpful set of tips for my neighbors. It was mature (applaud me, please) and communicated everything the USPS failed to without naming names or being emotional.